The best support solution is a detailed email with pictures and attachments. Support emails enter our Support Queue where ALL our Test and Support Engineers are able to immediately view and address your issue. The more details you provide, the faster we can address and resolve your issue.
Phone Support is available from 9:00 am – 5:00 pm Central Time, Monday – Friday.
Support can be reached at (205) 202-8400, Option 2 (BA) or Option 3 (FBS).
Our offices are closed for holidays on the following dates:
- Christmas, 12/24/2021 – 12/31/2021
- New Years Day, Saturday 01/01/2022
- Memorial Day, Monday 05/30/2022
- Independence Day, Monday 07/04/2022
- Labor Day, Monday 09/05/2022
- Thanksgiving Day, Thursday 11/24/2022
- Christmas, 12/25/2022 – 12/31/2022
On-Line Knowledge Base
The Priority Software Knowledge Base (PSKB) is constantly updated and available 24×7 to provide assistance with:
- How-To Articles
- Training Aids
- Tips and Tricks
To access the PSKB, please use the Help button on the Quick Access toolbar within the Priority Softwareª application as shown below: