Support

Email Support
The best support solution is often a detailed email with pictures and attachments. Support emails enter our Support Queue where ALL our Test and Support Engineers are able to immediately view and address your issue.
The more details you provide, the faster we can address / resolve your issue.

Support Email Link

Phone Support
Phone Support is available from 9:00am – 5:00pm Central Time, Monday – Friday.
Support can be reached at (205) 202-8400, Option 2 (BA) or Option 3 (FBS).

Our offices are closed for holidays on the following dates:

Holiday Next Occurrence

  • New Year’s Day Sun 01-01-2017
  • Memorial Day Mon 05-29-2017
  • Independence Day Tue 07-04-2017
  • Labor Day Mon 09-04-2017
  • Thanksgiving Day Thu 11-23-2017
  • Christmas 12-25-2017 until EOY 12-31-2017

On-Line Knowledge Base
The Priority Software Knowledge Base (PSKB) is constantly updated and available 24×7 to provide assistance with:

  • How To Articles
  • Training Aids
  • Tips and Tricks
  • Troubleshooting

To access the PSKB, please use the Help button on the Quick Access toolbar within the Priority Softwareª application as shown below: